We are the most awarded outsourcer in the industry, and are proud to have been awarded Frost & Sullivan's Contact Centre Outsourcing Service Provider of the Year for the last six years running.
Here are some highlights of our awards for innovation, best practice and customer experience.
Contact Centre Outsourcing Service Provider of the Year
Awarded by Frost & Sullivan
2012, 2013, 2014, 2015, 2016 & 2017
Benchmarked against leading companies in each category, the recipients of these awards represent the best-of-breed in the country. We were acknowledged to be a leader in best practice and processes, with special mention to our contribution to enhancing customer experience and to adding to the profitability of its clients.
Stellar is the first company to receive this award six years in a row.
Left: CEO Melissa Hamilton accepts the award in 2015.
“Led by a forward-thinking team, Stellar has consistently enhanced its service offerings to better serve its clients. Its ability to deliver end-to-end customer experience management and back-office process is trusted by customers and well regarded in the industry. In recent years, the provider has focused on leveraging emerging technologies, digital solutions, and consulting capabilities to deliver successful business outcome for its clients.
While Stellar’s broad mix of onshore capabilities in the Australian market bodes well for the government sector, its right-shoring approach and recent investments to strengthen offshore delivery capabilities positions it as the partner of choice for other verticals. A strong annual revenue growth rate of over 12% is a testimony to its growth strategy and execution ability.”
Krishna Baidya, Frost & Sullivan
10 Most Innovative Contact Centre Solution Providers
In 2018, Stellar was delighted to be recognised by Insights Success as one of the 10 Most Innovative Contact Centre Solution Providers.
They featured Stellar's Head of Customer Solutions, John Zisis, in an article available online here:
Stellar in Top 20 Most Promising Digital Experience Solution Providers
In 2017, CIO Review recognised Stellar in their list of Top 20 Most Promising Digital Experience Solution Providers.
As part of their magazine issue they interviewed Stellar's CIO Farid Jarrar. You can read his interview here.
Women in Leadership Award
In October 2016, CEO Melissa Hamilton was awarded the Women in Leadership Award at the Australian Growth Company Awards.
The awards were decided by an expert judging panel, comprising leaders in their fields. The judges rewarded nominees who met the eligibility criteria, and displayed outstanding innovation, sustainability and integrity.
Contact Centre World Awards
We have been honoured to receive Contact Centre World Awards, that include:
2014 – Making Outsourcing Work (with Simply Energy) – Bronze
This award recognised our decade-long partnership with Simply Energy, one of Australia’s leading energy retailers. Working together since Simply Energy entered the market in 2005, this partnership exemplifies what we aim to deliver to each of our clients – growth, innovation, and passion.
2014 – Developing Innovative Business Solutions – Bronze
This award recognised Stellar’s proprietary cStar® solution, which has evolved from an outbound campaign tool to a sophisticated workflow management and automation tool, now managing hundreds of thousands of complex workflow and back office transactions ever year.
2013 – Best Incentive Scheme – Silver
Awarded at the 2013 Contact Centre World Best Practices Conference and Awards, this category recognises the impact and value of incentive schemes from both in-house contact centres and outsourced services providers.
Government Contact Centre Excellence Awards 2013 – Best Outsourced Contact Centre – Honourable Mention
This award acknowledged demonstrated excellence in fostering a relationship with our partner organisation - Department of Transport and Main Roads, TransLink Division. The assessment looked at customer relationship management, process improvement strategies, customer feedback and organisational culture.
Other recent awards have included:
2014 – AusContact Association State Awards – best in BPO/Outsourcing in Western Australia
2014 – National Customer Service Council Award – High Commendation for Customer Service Excellence
2013 – Great Game of Business – ‘Keeping the Spirit of the Game Alive’
This award recognised that Stellar has embraced Open Book Management for fifteen consecutive years.
2013 – Illawarra Business Awards – Exceptional Customer Service
OHSAS 18001:2007 and AS/NZS 4801:2001 Global Compliance Certification
Stellar Asia Pacific conforms to the requirements of Occupational Health and Safety standards - OHSAS 18001:2007 and AS/NZS 4801:2001 for the following scope: “Business support services including voice based contact service, administration and social media in VIC, Australia”. Certified 27/10/2017.
ISO 9001:2008 Quality Management Systems
ISO 9001 certification is provided to organisations with a comprehensive process-focused framework upon which can build business processes that lead to the successful achievement of organisational objectives.
Globally adopted in virtually all industries – from manufacturers and service companies, to companies both large and small, multi-site multi-national organisations and single location businesses, ISO 9001 has become the most widely recognised Management System Standard.
The principles upon which ISO 9001:2008 is based include
- Customer Focus
- Involvement of People
- Process Approach
- System Approach to Management
- Continual Improvement
- Factual Approach to Decision Making and
- Mutually Beneficial Supplier Relationship.
Member of the AHRI
The Australian Human Resources Institute (AHRI) is the national association representing human resource and people management professionals.
Stellar is an active member of the AHRI and has an ongoing commitment to OH&S, EEO and all other workplace health and safety policies.
Compliant with the EOWW Act of 1999
Stellar is proud to be compliant with the Equal Opportunity for Women in the Workplace Act 1999 (Commonwealth) and works throughout the company to ensure equal opportunity outcomes for women in the workplace.