Quality Assurance

Stellar provides excellent quality assurance systems for businesses in the UK and throughout Europe. Discover how we can help your business today.

The innovative process-centred approach for you and your customers

Stellar has spent over 15 years focussing on the voice of our clients’ customers, developing and defining frameworks to help you better understand what really drives your business. This focus on delivering excellent customer service differentiates us in the competitive outsourcing market. Our rigorous end to end quality assurance programs place a continual focus on listening to your customer and making ongoing recommendations for service enhancement.

 

What our quality assurance process offers:

We currently have a centralised call monitoring capability that is continuing to grow, with a focus on streamlining and standardisation.

We are leaders in the "measurement" process:

  • What to measure
  • How to measure it
  • Consistency of measurement (repeatable process)

We are transforming the 3rd party call monitoring space by bringing together operational excellence with strong business analytics capabilities. 

Our independent listeningCentre™ provides a complete quality enhancing solution through our:

1. listeningPost – Voice of the Process

The listeningPost is a Quality Agent Monitoring and Evaluation Service designed for companies who wish to implement a standardised Quality Monitoring Process. 

2. listeningInsight – Voice of the Customer

The listeningInsight is a customer-centric quality monitoring and analysis service designed for companies determined to improve customer relationship management and increase customer satisfaction and loyalty. 

3. listeningPRO – Deeper Analysis

Using a consultative approach along with Experts in Quality Management, Stellar provides an in-depth analysis of calls designed for companies who aim to have a strategic advantage and attaining knowledge in global benchmarking.

 

What it does

Either through our onshore or offshore listeningCentres™, reduction of the cost of your quality assurance program should be incidental to the provision of detailed analysis and customer insights.

Stellar Europe can deliver exceptional quality assurance outcomes for you and your customers in the UK and throughout Europe, so contact us today for more information on how we can enhance and improve the process.

Quality is in Stellar's DNA

Innovation & Technology

Innovation & Technology

“We can't solve problems by using the same kind of thinking we used when we created them.” (Albert Einstein, 1879 - 1955)

Read more about Innovation & Technology

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