UtilityStellar supports the competitive UK energy market to acquire, retain and support their customers. With extensive networks across the UK and Europe, we’re well positioned to assist you in building and maintaining customer loyalty.
Stellar is fully aware that the Energy Market in the UK is an extremely competitive environment where significant changes have taken place over the past five years resulting in a large number of smaller providers being either acquired by larger organizations, or have been put out of business all together.
The situation has been exacerbated by unprecedented increases in the cost to source and supply energy to the market. The net result of these circumstances has been the clear emergence of a top 6 major players in the UK energy market, with a number of smaller providers catering for niche markets such as green energy.
Having worked with a number of the top tier UK Energy / Utility providers since our inception in 2001, Stellar appreciates the extremely competitive nature of the Utilities sector, and the importance of not only acquiring new customers but also placing a greater focus on retaining existing customers by delivering an exceptional quality of service, promoting increased customer loyalty. Stellar has gained significant experience supporting our client’s customers at different stages of the customer journey.
• Outbound Sales
• Inbound Customer Service
• Winback & Retention
• Back Office Processing