Telecommunication Sector

Stellar supports leading brands delivering innovative acquisition and support programs.

The UK Telecoms sector has become increasingly fierce among the top ties providers, leading to lower prices for the consumer, and more compelling offers being made by providers as they struggle to protect their respective market share.                                                                              

The broadband market, which has a reputation for being fragmented, has emerged with one prominent cable provider and three DSL (Digital Subscriber Line) providers. A number of less prominent ISPs (Internet Service Providers) also exist on a smaller scale.

The mobile Telecoms market has already undergone a number of significant changes with the convergence in 2010 of two key MNOs (Mobile Network Operators) resulting in a new single operator with a scale significantly overshadowing its closest rivals, and focussing on the broadband and fixed line markets.                                                                                                        

The mobile Telecoms market has already undergone a number of significant changes with the convergence in 2010 of two key MNOs resulting in a new single operator with a scale significantly overshadowing its closest rivals, and focussing on the broadband and fixed line markets.                                                    

Complementing our client's global strategy, Stellar supports one of the world’s largest telecoms providers performing acquisition initiatives on their behalf, designed to promote their pioneering product range to both existing and new customers. This activity has achieved a four-fold growth across a six month period, with further scope for expansion in 2012 and beyond.  On a global basis, Stellar supports a number of other leading Telecoms providers.                                                                                                                                                                                                                                                                                                                                                                                                                                                 Capabilities:

• Sales, Cross Sell/Upsell

• Customer Care

• Retention

• Technical Support

• Directory Assistance

Telecommunications

Stellar capabilities

Contact Centre

Contact Centre

Stellar’s UK and Europe contact & call centre outsourcing services provide a cost-effective solution for communicating with clients and meeting their needs

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Case Studies

Major Service Improvements for a Telco

Exceptional outcomes for Hutchison Telecommunications.

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