Government Sector

With global experience supporting Government clients, Stellar has the quality and regulatory compliance experience to deliver sensitive, confidential government support services.

Whilst Stellar has gained a reputation as a leading provider of outsourced services within the Financial Services sector in the Europe, for the past ten years we have also amassed significant experience operating within other industry verticals such as Public Sector.

As ambassadors for our client’s brand, and where requirements relate to new Government legislation or initiatives that may be deemed high profile, controversial or emotive in nature by some, Stellar is ever cognizant of our obligations to present ourselves as a seamless part of our client’s organisation in the eyes of the general public with every interaction that we make on our their behalf. We also appreciate that in the current economic climate, budget constraints are ever present, with cost effective solutions being the order of the day. Our flexible resource capability is fundamental to Stellar’s competitive advantage in an extremely challenging market.

In the face of considerable competition from global and seasoned outsourcers, Stellar was proven successful in being chosen by NHS24 Scotland as one of a panel of four outsource providers selected as part of their Resilience Capacity Framework set up in 2009 in the advent of the anticipated H1N1  (Swine Flu) epidemic that swept the United Kingdom. Thankfully, the scale of the epidemic did not reach the anticipated levels with minimal support being required by NHS24 Scotland from their appointed Framework of providers. Appreciating the need for optimum mobilisation capability, and with ever increasing demand on our National Health Service, we remain on alert in the event that future support is required from Stellar.

Capabilities:

• Inbound Customer (patient) Triage Support

Stellar capabilities

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