Banking & FinanceWith over ten years delivering strategic outcomes in the Finance Sector, Stellar is the business process outsourcing partner you need for your customer acquisition, retention, winback and ongoing service needs.
With over a decade of experience operating across many market sectors, Stellar has particular expertise in the Financial Services sector servicing UK, European and global brands on Business to Consumer and Business to Business activities, with our core expertise being the provision of end to end customer servicing which incorporates Acquisition, Customer Service and Retention.
Stellar in the UK operates in a perfect niche that combines the flexibility and personal attention of a small contact centre enterprise with the technology and experience of a major market player. Our case studies demonstrate our success in handling short term campaigns and our ability to establish strategic partnerships that last many years. Having existing client relationships in excess of ten continuous years is testament to Stellar’s desire to forge long term partnerships with our clients. Operating in regulated environments is something that Stellar has grown well accustomed to having entered this sector in 2002. With robust ISO accredited Quality, Compliance and Security processes in place, we provide a secure and stable environment within which we manage our client's customer interactions and data.
• Outbound Acquisition
• Inbound Customer Service / Sales
• Winback & Retention
• Back Office Processing