Stellar Trends & Insights Report: April 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: WhatsApp your payments, using AI to improve watch sales, and an augmented reality test-drive.

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Social media is a given — so what’s next?

When dealing with a company, each customer has their own preferences on how they like to be contacted or make contact. Customers have learnt a simple truth: businesses will adapt to the needs of customers, not the other way around.

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Stellar Trends & Insights Report: January 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: real-time emotional detection, automated trains in Australia, and a new rival for Amazon's Echo.

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Stellar at SXSW: The Rise of the Machines

Talk of Artificial Intelligence (AI) – including Deep Learning, Automation & Robotics – was everywhere at SXSW. AI is considered one of the main technologies that would shape the next 30 years through “augmenting” humans via robotics, speech and service applications.

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Yoda Providing Customer Service?

True proactive service is within reach, thanks to advancements in Artificial Intelligence (AI). In this blog, Amrita Bhattacharyya looks into what a proactive approach can do for your customer.

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