Andrew Hague

Andrew ‘Andy’ Hague is Stellar’s General Manager of Product Management. He leads a motivated and enthusiastic team of product managers, who spend their days immersed in the products and services that Stellar offers to our clients.

While his team focuses on both traditional and emerging technologies, Andy’s true passion lies in all things digital. He’s an advocate of the potential that only digital can offer for unparalleled engagement with customers; and taking our clients through a digital transformation journey is one of the most satisfying parts of his role.

He brings his curiosity, expertise and hands-on enthusiasm to every task, and he firmly believes that continuity between strategy and day-to-day operations is the secret to a dynamic and successful solution.

When Andy isn’t exploring new digital channels and innovations you can find him cheering on his beloved Sheffield United Football Club. Go Blades!


Why You Need a Silent Call Centre

On a recent trip to Manila I was introduced to the silent call centre. No, the power wasn't off. Instead, it was proof we'd been successful in our digital transformation effort. Find out the five reasons why you should jump on board.

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Stellar at SXSW: The Rise of the Machines

Talk of Artificial Intelligence (AI) – including Deep Learning, Automation & Robotics – was everywhere at SXSW. AI is considered one of the main technologies that would shape the next 30 years through “augmenting” humans via robotics, speech and service applications.

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Stellar at SXSW: Now We're Talking

Right now, we control our computers and phones by pointing, clicking, swiping, poking and typing, but soon this will all change. Soon, we’ll interact with our machines the same way we interact with each other—by talking.

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Stellar at SXSW: Virtual Reality (VR) is Set to Explode

At SXSW we quickly learned that VR is coming, and it’ll be a part of everyday life sooner than we think. Early articles about VR talk about how it can be used in entertainment (gaming and cinema), but there are a lot of applications for brands to connect with their customers.

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Stellar at SXSW

At Stellar we want to understand the technological challenges of our clients; both the ones they’re facing now and they ones they’ll face tomorrow. Understanding what are the next waves of disruption that will hit our clients’ industries helps us work with them to prepare and thrive through these changes. This is why we sent a cohort of the team to SXSW; a massive conference in Austin, Texas that serves as an incubator for cutting-edge technologies and digital creativity.

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The Social Opportunity

Social media has become part of everyday life, from humble beginnings to the powerhouse that it is today. It has empowered consumers with a vast array of tools to contact, discuss, research and interact with the brands they are passionate about. Social media can be incredibly powerful: but do you know how to leverage the impact social media has on your business?

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6 Steps to Building an Engaged Community

You know that the holy grail of social service channels is an engaged community, where customers help one another as much as you help them. You know that this has immediate value for your brand, your business, and the customers themselves…and you don’t know where to start.

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7 Tips to Turn Social Media Complaints into Opportunities

Love it or hate it, your customers are talking and complaining about you online, and when social media is opened up as a valid customer service option, businesses find that their customers will naturally turn to these channels as an escalation point. This isn't anything to be afraid of. These complaints give you an unbeatable opportunity to save customers before they move to a competitor – and to create vocal advocates of your product or service.

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The Changing Face of Contact Centres

It’s the thing we’ve read about, planned for, and braced ourselves to be ready to tackle for the last couple of years: the reduced reliance on traditional voice channels that threatens to change the face of the contact centre industry forever.

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